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Requests for information on accounts not in your name

Requests for information held regarding an account not in your name

We are unable to provide information with respect to 3rd party accounts without an official request such as a court order or in accordance with the Regulation of Investigatory Powers Act (RIPA), this request can come from official bodies such as the police. For more information, please see:

All RIPA requests should be sent to abuse@astutium with a detailed description of the information required and we will respond as soon as possible.

All information which we receive from a client or through our relationship with a client including data which we then create is to be regarded as confidential information, unless it is already in the public domain, or is given to us by the client with authority, express or implied, to make it public.  We owe our clients' confidentiality obligations even without any written confidentiality agreement.

The nautre of our business frequently requires our employees to deal with sensitive, confidential information, whether generated internally or acquired ffrom other sources.  Handling such information in a hihgly professional manner has asn important impact, not only on relationships with our clients, but also on cokmpliance with our legal and regulatory obligations.

This obligation applies both to front offce, back office and logistics staff and the apporach to be adopted is to assume all information in confidential unless you have confirmed otherwise.

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