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Knowledgebase & FAQs

Search for answers to common questions and issues:

• Getting Started
• Control Panel (cPanel/DNP/HSphere/Plesk etc) Help
• Softaculous Script Installer Instructions
• Manuals and Procedures
• Common Problems and Solutions Explained

Click here to view the Knowledgebase & FAQs

Video Tutorials

Makes learning how-to do anything easy:

• Using your Control Panel ( Email - Cronjobs - FTP - Addon Domains and more )
• Using the Softaculous Script Installer
• Using the Astutium Web Site Builder
• Using FTP software to upload your website
• Setting up Email Accounts and Using Webmail

Click here to watch the Video Tutorials

Server and Network Status Blog

Here are a few reason your may not be able to view your web site:

• First check our server status ( visit status.astutium.com )
• See if your Domain name has expired ( Check with your Registrar )
• You have not yet changed your name servers. ( Check the details in the Welcome Email )
• Try restarting your computer ( and Router / Modem / Firewall )
• Your ISP is having a problem ( test at downforeveryoneorjustme.com )
• Too many incorrect logins ( Open a Support Ticket to resolve )

Click here for Server and Network Status

Support Tickets

Not found your answer in the Knowledgebase, FAQ, Tutorials or Status Blog ?

• Open a ticket and one of our staff will get back to you
• Please pick the correct department for the question you have
• Do not bump your ticket by asking for an update, it puts you back at the end of the queue

Which department are you trying to contact ?			Avg Response
Sales		Quotes, Pricing Questions, Upgrades/Downgrades and technical questions relating to new services.
Accounts/Billing		Questions relating to invoices for existing services, payments and non-technical changes to your account.
Suggestions		Suggestions for Knowledgebase Articles, Newsletter Content,Blog Posts and Website/Portal Improvements
Design / Development		Website Design / Development
Abuse		Abuse Complaints and Acceptable Usage Policy Breaches. Note: We can only address complaints involving the Astutium network rather than simply for any domain registered through Astutium.
Support		Please log in to the Client Portal to see a list of Support departments

While we are happy to hear from you by telephone we would prefer all requests in writing through our ticket system (some departments are only available once logged in to the Client Portal) - so we are all able to track the progress and adhere to our quality processes. Your ticket will immediately be acknowledged and we will do everything we can to speedily respond to your issue, aiming to give a reply within 1 working day, usually much quicker - you can see the average response time for each type of query on the table above.