Categories - Frequently Asked Questions, Information, How-To's and Articles
Articles - Frequently Asked Questions, Information, How-To's and Articles
Why am I seeing a 500 Internal Server Error ?The most common reasons for a web page to report 500 Internal Server Error are, in order:...
Are there any BANNED SCRIPTS on Astutium Shared Servers ?BANNED SCRIPTS on Astutium Shared Servers The following are scripts which either cause a great...
Can i keep my domain with xyz registrar ?Certainly, you may register and maintain your domain with whomever you choose. We would of...
cPanel - How to use File Manager to upload html fileYou can upload a html file directly using cpanel (if it's small and plain text) ... To upload a...
Cron Cheat SheetMany of our Hosting Services come with the ability to run scheduled tasks (known as crontabs) -...
Disk usage quota reached what do I do now?You have probably been getting emails saying that you are getting close to your disk usage limit...
Do you offer dedicated IP addresses ?Yes we offer dedicated IPv4 and Ipv6 addresses :) With our UK Business Hosting accounts you can...
Do you offer fixed/dedicated IP Addresses for hosting and how much do they cost ?Yes, we can offer a dedicated/fixed IP address for £5.00/m each. If you purchase an SSL...
Do you offer telnet or shell access to hosting servers?
For security reasons we do not offer telnet or ssh (shell) access to any hosting accounts on...
Do you offer Zend Optimizer / Zend Guard Web Hosting ?Run Zend encoded php scripts and boost your website performance. Zend Optimizer support is...
Handling Confidential InformationAll information which we receive from a client or through our relationship with a client...
How can I block people from specific IP Addresses so they cannot access my web site ?To block certain IP Addresses from accessing your web site ... You can add the following to the...
How Can I Secure OSCommerce?1) Make backups of your database and site files. 2) Update to latest version. Please note that...
How can I transfer my hosting to you with no down time?It is possible to transfer your hosting to us without suffering any downtime, please follow these...
How do I access / read / delete my spam folder on CPanel ?Accessing Spam filed by SpamAssassin Spam Assassin is an automated mail filter that uses a wide...
How do I backup and restore my Website and databases ? How do I move my sites from my current host to Astutium?If your old host is also using WHM/CPanel then there is a reasonably simple procedure to move...
How do I change my hosts file? Or, how can I see my domain before DNS changes propagate?To see your domain on our system before a DNS change takes effect ... You simply need to edit...
How Do I Create a RoR (Ruby on Rails) Application ?To make your first RoR (Ruby on Rails) application in your Astutium Business, ECommerce or...
How do I disable php for one account on a Linux server ?To disable PHP for a single domain/account hosted on a Linux server, simply add the following...
How do I get SSH / Shell access to my hosting plan ?Clients on the Astutium::Hosts::Developer packages already have access to : compilers...
How do I make directories browsable ? How to fix 403 forbidden errors .
How to allow the browsing of directories which do not have index.htm pages And a common solution...
How Do I Reset My Joomla! Administrator Password ?How to reset your Joomla! Admin Password .... First, you need to ensure the mysql password for...
How do I transfer from Get British Business Online?Many small-business owners have seen the "free offers" of Get British Business Online, and whilst...
How do I update PHPList to use mysqli?The distributed version of PHPlist uses a MySQL database and calls themysql functions, which are...
How do I upgrade or downgrade my hosting account?To upgrade or downgrade your hosting account first log in to the Client Portal. Once logged...
How do I use .RHTML (Ruby Included HTML) Files ?The .rhtml is an extention for Ruby included in HTML The default extention for ruby is .rb If...
How soon can my account be setup ?For shared hosting services, our system will automatically activate your account and send you...
How soon can you create my hosting account ?Many of our systems are fully automated, so account creation is often near-instant when paid...
How to access data about yourself (Accounts in your own name)Requests for information held regarding accounts registered in your own nameIn accordance with...
How to Change Service Password?Login to the client portal at https://astutium.com/clientarea.phpSelect "My Services , List"Click...
How To Use .HTACCESS to switch between HTTP and HTTPSHow To Use a .htaccess file Redirect to Force HTTPS instead of HTTP when you have an SSL...
I am unable to log on to my web site, is there a server problem?It is possible but very unlikely that there is a problem with the service - our advanced constant...
I can't see my site/access my email?The most common reason you are unble to access your site/email is the IP address you are...
Incoming Mail Spam Policy. Why am I not receiveing all emails sent to me ?Spam Checking Policy All our incoming mail is now checked against the Spamhaus DNSBL lists which...
May I upgrade at a later time?Yes, you can easily upgrade your account at anytime. Simply click "upgrade" in the Client Portal...
My CGI script is not working, what permissions do I need to set for them to function properly?CGI scripts should be set to 755. Owner:Read/Write/Execute Group:Read/Execute...
My cPanel account is over disk quota due to Other disk usage.Mostly 'Other' when shown in cpanel are either:* Any backups you've set to auto-create through...
My website is down...My website is down.. In a unlikely event your website is down please do check the following a,...
Requests for information on accounts not in your nameRequests for information held regarding an account not in your name We are unable to provide...
What are MIME types and how do I add a MIME type to the server ?MIME types are a standard way of specifying the type of a document. A web server uses MIME types...
What are the exact specs of your hardware?We do not disclose the full hardware specifications of our servers, as they are eachy...
What are your name servers?Every service has it's own nameserver settings, please ensure you use the nameservers appropriate...
What do I need to do to get my Perl / ASP / PHP script to work ?Before mosts script will run on a hosting server, it has to be uploaded into your /cgi-bin/...
What happens if I exceed my allocated monthly bandwidth/data-transfer allowance?You will receive an automatic email warning you that you have reached/exceeded 80% of your...
What is PHP?One of the world's most popular programming languages, included with every hosting account. PHP...
What Ruby Gems are installed on the Ruby and Ruby on Rails (RoR) Developer Hosting plans ?Ruby Version: 1.8.6 Rails Version: 2.0.2 The following Ruby Gems are installed as standard on...
What version of APACHE are you running ?Our current main version of APACHE is Server version: 2.0.54 Version Control As a general...
What version of PHP are you running ?Our current main version of PHP is Server version: PHP5: 5.6.40 PHP7: 7.2.21 however we run a...
Why doesn't my new webpages show in a browser ?Problem: I've uploaded my website, but when I view in a browser I still see the original version...
Why dont my JAVA / JSP pages work ?Please note that JAVA/JSP is only available on certain server platforms and specified hosting...
Why is my webpage/web site showing adverts instead of my pages ?If your website is not displaying and is instead showing a variety of advertisements, the most...
Why is register_globals off ? How can I turn php directive register_globals On ?For security reasons, and to enforce good coding and script design, on all shared-hosting...
Why must I continually update my Wordpress ApplicationWhy must I keep upgrading my Wordpress application. As with any computer hardware or software...
