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Doing a trace route
Doing a trace route to our servers (Based on MS Windows)
Open a command prompt, you can do this via...
Start > Run > Type "cmd" and press "Enter"
(Note: If "cmd" does not work please try "command")
A black window will appear - in this window type the following...
tracert mail.dc-servers.com
(NOTE: If you get any prompts about tracert trying to access the internet please allow it)
You should receive some lines similar to this...
1 <1 ms <1 ms <1 ms 192.168.1.1
2 17 ms 16 ms 17 ms lo1-bba1.th.eclipse.net.uk [212.104.130.141]
3 199 ms 196 ms 202 ms ge5-1-core4.th.eclipse.net.uk [81.5.191.41]
4 18 ms 18 ms 18 ms ge-5-1-620.metro1-londencyh00.London1.Level3.net[212.113.11.49]
5 17 ms 17 ms 18 ms 212.113.28.10
6 24 ms 22 ms 28 ms mail.dc-servers.com [80.71.16.206]
This shows the network route taken from your PC to our server (mail server in the example above)
If you do not get past line 1 or 2, it is most likely to be a problem local to your machine/network or ISP - possibly a firewall config or ISP is currently having problems.
If you get further then it is possibly a problem with the network between you and us, it would probably be worth sending a copy of the details to us in a ticket so we can check it out.
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