Articles - Frequently Asked Questions, Information, How-To's and Articles
553 sorry, that domain isn't allowed to be relayed thru this MTAWhen I try to send mail I get the message "553 sorry, that domain isn't allowed to be relayed...
Approaching resource limitThere are a few types of resource limit that our system will automatically email you about......
Can't send mail - spamhausIf you are having problems sending email and you are getting an error with details like this in...
Cannot access osCommerce admin folder.If you are prompted for a username and password when trying to access your admin folder please...
Cannot receive email...If you are having problems receiving email please check the following... :: Check your mailbox...
Cannot send email using EudoraIf you are having trouble sending email using Eudora as your email client, you may need to try...
Change control panel & FTP passwordsChange control panel & FTP passwords... Login to the client portal at...
Change SMTP port...We are recommending all clients to use port 587 for SMTP services, if you need help on how to...
Changing your hosting plan & billing periodHow to change your hosting plan and billing period in H-Sphere Accounting/Billing and Package...
Creating a mail forwarder (redirect)How to create email forwarders in H-Sphere This tutorial assumes that you've already logged into...
Creating a MySQL databaseHow to create a MySQL database in H-Sphere This tutorial assumes that you've already logged into...
Creating an autoresponderHow to create an email autoresponder in H-Sphere This tutorial assumes that you've already...
Creating an email aliasHow to create an email alias in H-Sphere This tutorial assumes that you've already logged into...
Creating redirect pages (URLs)Creating redirect pages (URLs).. Please also see... How to create a redirect (PHP) How to...
Directory Listing Denied / Changing default index page / You are not authorized to view this pageI am getting a message like this... Directory Listing DeniedThis Virtual Directory does not...
Doing a trace routeDoing a trace route to our servers (Based on MS Windows) Open a command prompt, you can do...
Editing your contact information4How to change your contact information in H-Sphere Now let's learn how you can change your...
Getting an error when uploading filesI am getting an error - 426 Connection closed; transfer aborted - when uploading files to my...
How can I change my email password in HSphere?You can either do this in your control panel or via this link... ...
How can i upgrade / downgrade my accountHow can i upgrade / downgrade my account You are able to upgrade / downgrade your account via...
How can I use my web browser to accessIf your web browser supports FTP you can access your web sites FTP files by using a URL like...
How do I cancel / close my account?For your security we only accept cancellations through authenticated online systems. If you...
How do I create a email account?How do I create a email account? You can create two different kinds of email account - you can...
How do I empty a mailbox using webmail (hSphere)?To remove all mails from a mailbox (hSphere control panel only).1) Log into webmail at...
How do I enable stats?How do I enable stats? If you would like to enable stats for your website we recomend enabling...
How do I use Google Apps / GoogleMail /Gmail for my domains email service through HSPhere ?
How do I use Google Apps for my email service from HSPhere ? To switch to using google hosted...
How to change your hosting planIf you want to upgrade or downgrade your hosting plan, you can do this by logging in to your...
How to configure SMTP Authentication with Outlook Express on a MacIf you are running Outlook Express on a Mac ytou may have problems using SMTP Authentication...
How to configure SPAM ProtectionAntiSpam allows to trace, filter out and delete spam messages coming to your mailbox. The...
How to find out your IP addressSometimes you may need to find out your IP address or may need to provide it to us - you can find...
How to make Outlook auto remove mail from the serverTo save space on the server, you may want to edit your email client setting to auto delete email...
How to remove protected folder (remove .htaccess)If you have setup a protected folder using WebShell and wish to remove the protection now, you...
How to setup SMTP AuthenticationIf you wish to use our SMTP servers to send email from your email client you will have to be...
How to stop hotlinking on Linux accountsIn this artile there are two example, one to protect against image hotlinking and another to...
I am getting spam mailI am getting spam mail If you are getting unmanagable ammounts of spam mail, we recommended that...
I cannot send / receive emailThis will usually be one of two reasons... 1 - Your ISP does not allow external SMTP...
I have uploaded my web files but they are not showingI have uploaded my web files but they are not showing First thing to do is make sure you have...
I was a DC-DOMAINS.com (dc domains .com) customer - how do I manage, update, see or renew my domain ?To register new domains and transfer your domain names to us go to our Domain Registrations page...
I'm having troubles making paymentI'm having troubles making payment If you are having problems with making payment for your...
I've lost my username/passwordYou can get a reminder via https://dc-hosting.com/userpw.asp or from the control panel login page
Looks like spam sent from my email address? Setup SPF...Unfortunately this is a common occurrence, where spammers, viruses and worms spoof email from...
Mail hosted externally (Remote MX)...Mail hosted externally... If you have your web site hosted with us, but have your email service...
Managing a MySQL database using phpmyadminManaging MySQL databases with PHPMyAdmin in H-Sphere This tutorial assumes that you've already...
Managing FrontPage ExtensionsHow to manage FrontPage extensions in H-Sphere This tutorial assumes that you've already logged...
Migration from DC-Hosting Windows to Astutium Linux plansSign up for the new Linux hosting plan of your choice (Personal-2 is the equivalent...
Modifying your AntiSpam settingsHow to edit your AntiSpam settings in H-Sphere This tutorial assumes that you've already logged...
My email has stoped working ...My email has stopped working... If your email account has suddenly just stopped working it might...
Outlook Error 0x800CCC80 when sending email.. Unable to send email - no connection to mailserver on port 25.The connection to the server has failed. Account: '', Server: 'mail.mydomain.com', Protocol:...
Password protecting a site or directory in Webshell4Password protecting a site or directory in Webshell4...
Problems FTPing / Slow FTPIf you are running Windows XP or higher and are having problems with FTP please try stopping the...
Shared SSLShared SSL gives a URL like https://whatEverYouLike.seceure-web-sites.com/This secure URL will be...
SSL ServicesThere are two types of SSL service available, shared SSL and dedicated SSL, to explain the...
Test POP3 accessTesting to see if you can access our POP3 mail servers Open a command prompt, you can do...
Test to see if your ISP blocks external SMTPTesting to see if your ISP allows you to use external SMTP servers Open a command prompt,...
Traffic QuotasIf I use WebShell ("File Manager" from the control panel) to transfer files from one place on...
Using WebmailHow to login to webmail from H-Sphere This tutorial assumes that you've already logged into your...
Using WebShell4How to use WebShell in H-Sphere This tutorial assumes that you've already logged into your...
What are your name servers?Every service has it's own nameserver settings, please ensure you use the nameservers appropriate...
What is MySQL?Included on Personal-2 plans and above. The natural database of choice when working with PHP,...
What is PHP?One of the world's most popular programming languages, included with every hosting account. PHP...
What is phpMyAdmin?A must-have tool for anyone who uses MySQL databases. This excellent web application...
What is the full file path to my webspaceOn Windows it is... D:hshome<YourFTPUserID> On linux it is... ...
What is the maximum size of email/attachments I can receive?This is generally limited by your mailbox size and how much free space you have. But you...
What is Urchin Web Stats ?Urchin Visitor Web Statistics / Analytics Urchin is an optional (chargeable) addon for Hsphere...
