Knowledgebase

I cannot send / receive email

This will usually be one of two reasons...

 

1 - Your ISP does not allow external SMTP server - click here for help on testing this

2 - You have not been authenticated to send mail via our servers

 

If your ISP does not allow you to use external SMTP, we do operate SMTP on port 587 (hsphere) or 26 (cpanel) as well, you will need to modify your mail clients SMTP port to "587" - if you use Outlook Express you can download the script to the right and answer the questions as required and it will setup your email account for you (NOTE: If you have a warning about this script you can safely "ignore" it - this is not a malicious script!)

Once you have confirmed you email setup, if you still cannot send email this probably means you have not been authenticated to send mail via our servers.

We operate SMTP Authentication...

"SMTP Auth" - This means you must provide a user id and password to be able to send mail via our SMTP servers - your user name and password is your email address and the mailbox password - If you use Outlook Express you can download the attached script which will automatically setup your email account for you (Note this only works for Outlook Express)

Please note - when you are sending mail via our SMTP servers the "from" address in your mail client must match the address you authenticated with.

 

If you need help setting up SMTP Auth please click here

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