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Shared/Virtual Hosting Mailing Policy and Limits.




Mail Limits

SMTP/Outbound

There is a 300 per hour email limit per domain. This limit is applied towards mailman mailing lists, php scripts, and local smtp connections (standard email connections).

If you send over this amount in any hour most of the e-mails will bounce back with a undeliverable error or be silently discarded.

POP3/Inbound

Our servers have a limit set of 30 pop checks per hour per domain. If you attempt to exceed this you will get a connection refused or wrong password / login incorrect error message. Simply wait for an hour and your account will automatically be unlocked - there is no need to contact support.
To prevent this from happening again please ensure and automated mailbox checking (in your local mail server or mail program [i.e. Outlook etc]) is set to no more frequently than 10 minutes.

Mailing Lists Rules

Any mailing list larger than 3,000 will require a semi-dedicated (VPS) or dedicated hosting solution - shared hosting is not an appropraite solution for large mailing lists.
  1. Anytime you send a message to your mailing list, no matter how large the list of recipients, you must throttle the sending. We recommend you throttle your mail program to a maximum of 1 email every 10 seconds (i.e. 360 messages/hour).
    If the mailing list software you're using does not allow you to throttle you must switch to something that does . We recommend phplist which can be found in your control panel under fantastico for free/open-source users with lists upto 1000 addresses, and Active Campaign 1-2-All for commercial use.

    If your mailer is not set to throttle and you try sending to a list of 1000, the server will try sending all 1000 in 1 second which is simply not possible. This will cause the server load to go up significantly, causing all processes to slow down. Any domain which causes a servers load to go > 1.0 will be automatically suspended, the process terminated. Therefore if you choose not to throttle your mailing list you will most likely be spending the next 24 hours suspended for crashing the server.
  2. Any mailing list processes should be sent during off-peak times to prevent your normal mail send/recieve slwoing down. Off-peak is defined as 8pm to 8a Monday to Friday and all day Saturday and Sunday.
  3. You are EXPRESSLY FORBIDDEN to mail to a mailing list you were given or purchased.
    No matter how it was sold to you, THIS IS SPAMMING because they never agreed to you personally sending them mail, and will not be tolerated. We do not care how you attempt to justify it - sending spam will result in the immediate termination of your hosting account account with no refund.
  4. Unsolicited bulk email being sent from your account is notacceptable and could result in termination of your hosting account. ISPs take a zero tolerance stance against sending of unsolicited commrcial or bulk emails.
  5. Any mailling list which has international recipients MUST comply with all guidelines set forth by the CanSpam legislation - see US CANSPAM
  6. No Direct SMTP mailers are allowed - for example DarkMailer.
    Any mail that is sent through our servers *MUST* be relayed through the local Mail Transfer Agent / MTA (localhost:25) for virus scanning, spam checking and delivery by our mail servers.
  7. All recipients of your mailing list must have explicity agreed to be emailled by you.
    You agree unconditionally to...
    • act within 1 working day to remove anyone requesting an unsusbcribe
    • include details of the unscribe technology in every mailing
    • handle any and all sam complaints by removing the email address *permamently*


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