Articles - Frequently Asked Questions, Information, How-To's and Articles

All Astutium shared servers are fully optimised and secured against all of the latest threats, as...

There are a number of factors that will determine whether you will be able to take get an ADSL...

Yes, we provide all of our resellers with the option of private nameservers ! Please order the...

Certainly, you may register and maintain your domain with whomever you choose. We would of...

With most of our packages a variety of payment terms are available. You can usually select to...

Yes, we offer very affordable SSL certificates. These start from just £25/year. This price...

Our web hosting control panels do not currently allow for sub-resellers. There are two options...

IRC and any IRC related services are strictly forbidden on the network. Any client found running...

We have a large variety of Cloud VPS plans available, but unfortunately we cannot create any...

If you were a ... reseller with root access had a VPS were on a dedicated server using...

Yes, we accept multiple payment terms on most of our products and services. Monthly Quarterly...

Yes, we allow SSH to your ... OpenVZ Virtual Private Servers (OVZ-VPS) Xen Virtual Dedicated...

Yes, you can setup SSL on your account. To do this you need to first order (or upgrade to) a...

As a VAT registed UK Supplier, we are obliged by UK Revenue & Customs to charge VAT on all...

Yes, we do. Please go to http://speedtest.statichost.co.uk to download our speed test files.

Recently Nominet, the Registry for:.co.uk.org.uk.me.uk.ltd.uk.plc.uk.net.uk updated their...

Yes we offer dedicated IPv4 and Ipv6 addresses :) With our UK Business Hosting accounts you can...

Yes we register domains :) Astutium Ltd are an Accredited Domain Registrar, with the best-value...

Yes, we can offer a dedicated/fixed IP address for £5.00/m each. If you purchase an SSL...

Telephone support is available for certain brands. Please understand that mostly you will be...

For security reasons we do not offer telnet or ssh (shell) access to any hosting accounts on...

Run Zend encoded php scripts and boost your website performance. Zend Optimizer support is...

Yes, we offer TomCat based Java hosting services. Because JSP can be very server resource...

Yes, our CPanel 11.x based Business, E-Commerce and Developer Hosting packages support Ruby and...

At present we do not offer a BoxTrapper based spam prevention solution. BoxTrapper is based...

Yes, we have specific plans for each of the main services we offer. Please see: - Reseller...

Yes, business plans on most of our control panels have the facility to manage files through a...

We have recently updated our banking details and from 01/March/2023 have a new bank, new account...

The simple way to migrate an existing hosting account over to our services is Signup for the...

It is possible to transfer your hosting to us without suffering any downtime, please follow these...

Clients on the Astutium::Hosts::Developer packages already have access to : compilers...

How to get to our London City DC - Astutium Goswell Road (CL3G) Astutium Ltd3rd FloorCentury...

Adding additional features to your existing Products and Services can be done online through the...

Domain registration Go to the Domain Checker. Enter the domain name and select the extensions...

Many small-business owners have seen the "free offers" of Get British Business Online, and whilst...

Transferring your domain to Astutium This page has moved to ......

To upgrade or downgrade your hosting account first log in to the Client Portal. Once logged...

IMPORTANT: To process your order, please complete: * SSL Subscriber Agreement * Certificate...

We make daily backups of server configuration files to our SAN, as well as daily, weekly and...

All servers, networks, ISPs and systems have limits - each hosting/reseller package comes with...

Astutium are a WebPros CPANEL/WHM Authorised NOC Partner - see cPanel Partner NOC Astutium We...

We are a Direct Admin authorised hosting partner, able to offer you discounted DirectAdmin...

Web Host Automation (HELM Authors) sold the control panel rights and code some years ago to...

We are a PLESK authorised sales partner, able to offer you discounted Plesk licences for both...

We are a MicroSoft SPLA partner, able to offer you discounted MS licences for Internal [on our...

For shared hosting services, our system will automatically activate your account and send you...

Many of our systems are fully automated, so account creation is often near-instant when paid...

If you cannot find the initial emails sent in your mail inbox, please check your Spam or Bulk...

FAX Machines work over the standard analogue part of a telephone line There is no reason why...

Yes, you can easily upgrade your account at anytime. Simply click "upgrade" in the Client Portal...

Mail Limits SMTP/Outbound There is a 300 per hour email limit per domain. This limit is applied...

ADSL based services allow Home Users to: download Speed. ADSL provides high-speed digital...

We do not disclose the full hardware specifications of our servers, as they are eachy...

Various levels of RAID exist... RAID0 - Span Adds the capacity of the disks together to make 1...

HostAssist.co.uk online support is available 24/7/365. The DataCentre is staffed 24/7 and...

Connect::ADSL's high-speed connections with huge bandwidth allocations has the potential to...

For clients on our Unmanaged services, our SLA is a credit of 1 day's value of the service for...

A+B Power This means that each server is connected to two power distribution units, with each...

ADSL, or Asymmetric Digital Subscriber Line technology is a means of transmitting digital...

Fantastico De Luxe is the leading auto installer for cPanel servers. It provides end users...

SHOUTcast is a freeware audio streaming technology, devoped by Nullsoft (producers of WinAMP)....

Softaculous is a one-click auto installer for cPanel servers. It provides end users the ability...

Typically we keep load on our servers at under 1.00.At certain times (during log-rotate,...

Load is (generally speaking) the amount of work expected from a single thread on a single core of...

Our average response time to a support ticket is under 1 hour. A resolution to the issue...

We operate a comprehensive range of systems, including all flavours of Linux and Windows. In the...

We currently accept a number of payment methods: Credit Cards Visa MasterCard...

Ruby Version: 1.8.6 Rails Version: 2.0.2 The following Ruby Gems are installed as standard on...

ADSL service is not compatible with these BT services: Subscriber private metering 30k...

Astutium provides a comprehensive ramge of hosting services, offering every kind of operating...

Our current main version of APACHE is Server version: 2.0.54 Version Control As a general...

Our current main version of MYSQL is Server version: 5.5.35 Version Control As a general rule,...

Our current main version of PHP is Server version: PHP5: 5.6.40 PHP7: 7.2.21 however we run a...

Our current main version of TOMCAT is Server version: 6.0.35 Version Control As a general...

We operate out of multiple POPs Our main DataCentre is the Astutium PremierDC Suite, London...

Certain Ensim based packages come with the PowerTools including: Crafty Syntax Live Help 2.7...

ADSL Services are not compatible with security / monitor / alarm systems. You should obtain a...

Voice telephone handsets work over the standard analogue part of a telephone line There is no...