Articles - Frequently Asked Questions, Information, How-To's and Articles
550 Access denied - Invalid HELO nameIf you receive this message when sending email via your email client (eg outlook) then check its...
553 sorry, that domain isn't allowed to be relayed thru this MTAWhen I try to send mail I get the message "553 sorry, that domain isn't allowed to be relayed...
Apple Mail leaves messages on server, MAC downloads multiple copies of the same emailApple Mail Setup Tweaks AppleMail can quickly over-exceed your email space quota if not...
Can I check my email when I am away from home / work ?Yes, by using the webmail service. for PLESK visit http://webmail.yourdomain.ext for CPanel...
Can I get multiple copies of mails sent to me?Yes qmail as used by Plesk Reloaded for Linux supports forwarding to one address of all email...
Can't send mail - spamhausIf you are having problems sending email and you are getting an error with details like this in...
Cannot receive email...If you are having problems receiving email please check the following... :: Check your mailbox...
Cannot send email using EudoraIf you are having trouble sending email using Eudora as your email client, you may need to try...
Change SMTP port...We are recommending all clients to use port 587 for SMTP services, if you need help on how to...
Email is not working, why dont I get emails ?That covers rather a large amount of potential errors and configuration issues. Please remember,...
Email taking up my disk spaceIf you are using multiple devices to access your email and are continually reaching your disk...
How can I change my email password in HSphere?You can either do this in your control panel or via this link... ...
How do I access dc-hosting webmail system ? How do i read my hsphere email when out of the office ?All HSphere based hosting accounts have access to our advanced @MAIL webmail system. You...
How do I access my email account from my mobile phone / pda using WAP or GPRS ?Note: Your device might use slightly different descriptions for some of the terms Firstly you...
How do I access the Ensim Webmail ?The Webmail service for your Ensim email POP3 mailboxes is located on your domain in the...
How do I access the PLESK Webmail ? Where is webmail/horde on Plesk servers ?How do I access the webmail facility on plesk ? Webmail is available by default at:...
How do I automatically delete mail to non-existant email addresses on Ensim ?
Mail which is not addressed to a specific predefined account (i.e. "real" email...
How do I automatically delete old emails on CPanel ?
HOW-TO Have your old email automatically deleted If you have a mailbox that is always going...
How do I change mail server hostnames in Outlook 2016 (Office 365 Home)?When using Outlook 2016 the account settings page doesn't show the normal "Incoming mail server"...
How do I change my email quotaTo change email account quotas first log into your control panel.Click on the email IconAlong the...
How do I change the outbound SMTP port in Windows Mail (Vista/Windows 7).How do I change the outbound SMTP port in Windows Mail (Vista/Windows 7). Open Windows mail and...
How do I create a email account?How do I create a email account? You can create two different kinds of email account - you can...
How do I delete ALL mail with horde?To delete mail in horde click the folders icon at the top of the page not the one in the left...
How do I empty a mailbox using webmail (hSphere)?To remove all mails from a mailbox (hSphere control panel only).1) Log into webmail at...
How do I enable SMTP AUTH in Mail.app for Mac?To enable SMTP AUTH (outbound email authentication). Open the application (Mail.app). Click...
How do I enable SMTP AUTH in Windows Live Mail? To turn on SMTP AUTH in Windows Live: Right click on the Account (above your "Inbox") and...
How do I enable SMTP Authentication on an ipad/iphone?To enable SMTP Authentication on your ipad/iphone.1) Select "Settings" from your home screen2)...
How do I forward my email to another address in CPanel / WHM ?
CPanel Email Forwarding In cPanel, email accounts which forward to another address are simply...
How do I Import my Neomail Addressbook into Horde ?Importing Neomail Addressbook into Horde It is a reasonably simple process to import a Neomail...
How do I Import my Neomail Addressbook into SquirrelMail ?Importing Neomail Addressbook into SquirrelMail It is a reasonably simple process to import a...
How do i junk all mail sent to a specific email address / person in Ensim ?To have all mail sent To a specific email address autoamtically junked: Log in to your Ensim...
How do I set up an Autoresponder/Out of office to incoming emails on CPanel ?Creating an Autoresponder Login to your webmail interface through http://{domain}/webmail...
How do I setup an Out Of Office Autoreply on Astutium WebMailAdding an Out-Of-Office or other Auto-Reply is a quick and simple task using the Astutium WebMail...
How do I setup email in Netscape Messenger @mydomainname.co.uk ?Basic email setup with Netscape Messenger Start messenger, then from the top menu click on Edit...
How do I setup GMail and Plesk ? How to use Plesk and an External Mail Server ...How to setup Plesk and an External Mail Server Although your hosting account can handle your...
How do I update PHPList to use mysqli?The distributed version of PHPlist uses a MySQL database and calls themysql functions, which are...
How many emails can I send ? What are the mail limitations ?The maximum number of emails an account can send per hour is 360 - i.e. six per minute.This is to...
How to / How Do I Change the Default Webmail Application on cPanelTo change the default Webmail application if you have selected one previously ...* open the menu...
How to / How Do I Reset or Remove the Default Webmail Application on cPanelTo remove a default application requires slightly more effort than setting one, but is still very...
How to / How Do I Set a Default Webmail Application on cPanelThe first time that you log in to Webmail, the interface will display a number of webmail...
How to configure SMTP Authentication with Outlook Express on a MacIf you are running Outlook Express on a Mac ytou may have problems using SMTP Authentication...
How to configure SPAM ProtectionAntiSpam allows to trace, filter out and delete spam messages coming to your mailbox. The...
How to make Outlook auto remove mail from the serverTo save space on the server, you may want to edit your email client setting to auto delete email...
How to setup SMTP AuthenticationIf you wish to use our SMTP servers to send email from your email client you will have to be...
I am getting spam mailI am getting spam mail If you are getting unmanagable ammounts of spam mail, we recommended that...
I am getting the error "Relaying Denied" or " 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)" when I try to send mail through my email programRelaying Denied Error 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1) This...
I can't see my site/access my email?The most common reason you are unble to access your site/email is the IP address you are...
I cannot send / receive emailThis will usually be one of two reasons... 1 - Your ISP does not allow external SMTP...
Incoming Mail Spam Policy. Why am I not receiveing all emails sent to me ?Spam Checking Policy All our incoming mail is now checked against the Spamhaus DNSBL lists which...
iPhone cannot verify server identity /SSL Trust on iPhonesif you are experiencing problems with your email on your iphone with a message coming up about...
iphone/ server certificatesIf your iPhone email is showing certificate not trusted that have previously manually trusted our...
Looks like spam sent from my email address? Setup SPF...Unfortunately this is a common occurrence, where spammers, viruses and worms spoof email from...
Mail hosted externally (Remote MX)...Mail hosted externally... If you have your web site hosted with us, but have your email service...
Max Defers on email - what does this meanIf you are receiving a message from an undelivered email that refers to your domain has exceeded...
My email has stoped working ...My email has stopped working... If your email account has suddenly just stopped working it might...
Outlook Error 0x800CCC80 when sending email.. Unable to send email - no connection to mailserver on port 25.The connection to the server has failed. Account: '', Server: 'mail.mydomain.com', Protocol:...
Outlook Express FAQ: How do I setup email in OE ?How to set up your email addresses Please follow the 6 easy steps below... Open Outlook...
Outlook Express FAQ: OE will receive emails but not send anyThere are 6 known reasons for MS-OE to be able to collect email ( POP 3 ) but not be able to send...
Problems connecting to the mail server when using Thunderbird (38.1.0)There is a known issue with version 38.1.0 of Thunderbird when using encrypted connections to...
Setting up easy webmail (Horde) access on CPanelAlternative ways of accessing webmail ... Our standard CPanel method of accessing the webmail is...
Setting up PoP3 on IphoneTo set up a new POP3 account on an iPhone, iPhone 4, iPhone 5 or an iPad please follow the steps...
Shared/Virtual Hosting Mailing Policy and Limits.Mail Limits SMTP/Outbound There is a 300 per hour email limit per domain. This limit is applied...
Test POP3 accessTesting to see if you can access our POP3 mail servers Open a command prompt, you can do...
Test to see if your ISP blocks external SMTPTesting to see if your ISP allows you to use external SMTP servers Open a command prompt,...
Throttling PHPlist to rate-limit mail sendingYou should be aware of the Astutium Ltd Email Sending Policies - if not, we suggest you read the...
Thunderbird FAQ: How do I setup email in Thunderbird?How to set up your email addresses in Thunderbird Please follow the 10 easy steps below... Open...
What are the default ports to use in my email client?Please use the following standard port numbers to send/receive email through our servers.POP3:...
What is my IP address?To find your current IP address visit http://whatsmyip.astutium.com/ in your browser.
What is the maximum size of email/attachments I can receive?This is generally limited by your mailbox size and how much free space you have. But you...
Where is the Form Mail (FormMail) Script ? How to use CPanel inbuilt form to email scripts ?Included with every Astutium::Host CPanel web hosting plan is the free Form Mail CGI Script,...
Why can't I send email ? How do I setup outbound SMTP ?Astutium secure our outbound mail servers to only allow valid email users to send email through...
Why does my email not arrive at hotmail ? Missing / Lost emails to xyz@hotmail.com We hear this several times a day everyday. It is NOT going to be, and never has been a problem...
