article icon 550 Access denied - Invalid HELO name
If you receive this message when sending email via your email client (eg outlook) then check its...
article icon 553 sorry, that domain isn't allowed to be relayed thru this MTA
When I try to send mail I get the message "553 sorry, that domain isn't allowed to be relayed...
article icon Apple Mail leaves messages on server, MAC downloads multiple copies of the same email
Apple Mail Setup Tweaks AppleMail can quickly over-exceed your email space quota if not...
article icon Can I check my email when I am away from home / work ?
Yes, by using the webmail service. for PLESK visit http://webmail.yourdomain.ext for CPanel...
article icon Can I get multiple copies of mails sent to me?
Yes qmail as used by Plesk Reloaded for Linux supports forwarding to one address of all email...
article icon Can't send mail - spamhaus
If you are having problems sending email and you are getting an error with details like this in...
article icon Cannot receive email...
If you are having problems receiving email please check the following... :: Check your mailbox...
article icon Cannot send email using Eudora
If you are having trouble sending email using Eudora as your email client, you may need to try...
article icon Change SMTP port in Outlook Express
Change SMTP port in Outlook Express...
article icon Change SMTP port...
We are recommending all clients to use port 587 for SMTP services, if you need help on how to...
article icon Email is not working, why dont I get emails ?
That covers rather a large amount of potential errors and configuration issues. Please remember,...
article icon Email taking up my disk space
If you are using multiple devices to access your email and are continually reaching your disk...
article icon How can I change my email password in HSphere?
  You can either do this in your control panel or via this link...  ...
article icon How do I access dc-hosting webmail system ? How do i read my hsphere email when out of the office ?
All HSphere based hosting accounts have access to our advanced @MAIL webmail system.   You...
article icon How do I access my email account from my mobile phone / pda using WAP or GPRS ?
Note: Your device might use slightly different descriptions for some of the terms Firstly you...
article icon How do I access the Ensim Webmail ?
The Webmail service for your Ensim email POP3 mailboxes is located on your domain in the...
article icon How do I access the PLESK Webmail ? Where is webmail/horde on Plesk servers ?
How do I access the webmail facility on plesk ? Webmail is available by default at:...
article icon How do I automatically delete mail to non-existant email addresses on Ensim ?
Mail which is not addressed to a specific predefined account (i.e. "real" email...
article icon How do I automatically delete old emails on CPanel ?
HOW-TO Have your old email automatically deleted If you have a mailbox that is always going...
article icon How do I change mail server hostnames in Outlook 2016 (Office 365 Home)?
When using Outlook 2016 the account settings page doesn't show the normal "Incoming mail server"...
article icon How do I change my email quota
To change email account quotas first log into your control panel.Click on the email IconAlong the...
article icon How do I change the outbound SMTP port in Windows Mail (Vista/Windows 7).
How do I change the outbound SMTP port in Windows Mail (Vista/Windows 7). Open Windows mail and...
article icon How do I create a email account?
How do I create a email account? You can create two different kinds of email account - you can...
article icon How do I delete ALL mail with horde?
To delete mail in horde click the folders icon at the top of the page not the one in the left...
article icon How do I empty a mailbox using webmail (hSphere)?
To remove all mails from a mailbox (hSphere control panel only).1) Log into webmail at...
article icon How do I enable SMTP AUTH in Mail.app for Mac?
To enable SMTP AUTH (outbound email authentication). Open the application (Mail.app). Click...
article icon How do I enable SMTP AUTH in Windows Live Mail?
To turn on SMTP AUTH in Windows Live: Right click on the Account (above your "Inbox") and...
article icon How do I enable SMTP Authentication on an ipad/iphone?
To enable SMTP Authentication on your ipad/iphone.1) Select "Settings" from your home screen2)...
article icon How do I forward my email to another address in CPanel / WHM ?
CPanel Email Forwarding In cPanel, email accounts which forward to another address are simply...
article icon How do I Import my Neomail Addressbook into Horde ?
Importing Neomail Addressbook into Horde It is a reasonably simple process to import a Neomail...
article icon How do I Import my Neomail Addressbook into SquirrelMail ?
Importing Neomail Addressbook into SquirrelMail It is a reasonably simple process to import a...
article icon How do i junk all mail sent to a specific email address / person in Ensim ?
To have all mail sent To a specific email address autoamtically junked: Log in to your Ensim...
article icon How do I set up an Autoresponder/Out of office to incoming emails on CPanel ?
Creating an Autoresponder Login to your webmail interface through http://{domain}/webmail...
article icon How do I setup email in Netscape Messenger @mydomainname.co.uk ?
Basic email setup with Netscape Messenger Start messenger, then from the top menu click on Edit...
article icon How do I setup GMail and Plesk ? How to use Plesk and an External Mail Server ...
How to setup Plesk and an External Mail Server Although your hosting account can handle your...
article icon How do I update PHPList to use mysqli?
The distributed version of PHPlist uses a MySQL database and calls themysql functions, which are...
article icon How many emails can I send ? What are the mail limitations ?
The maximum number of emails an account can send per hour is 360 - i.e. six per minute.This is to...
article icon How to / How Do I Change the Default Webmail Application on cPanel
To change the default Webmail application if you have selected one previously ...* open the menu...
article icon How to / How Do I Reset or Remove the Default Webmail Application on cPanel
To remove a default application requires slightly more effort than setting one, but is still very...
article icon How to / How Do I Set a Default Webmail Application on cPanel
The first time that you log in to Webmail, the interface will display a number of webmail...
article icon How to configure SMTP Authentication with Outlook Express on a Mac
If you are running Outlook Express on a Mac ytou may have problems using SMTP Authentication...
article icon How to configure SPAM Protection
AntiSpam allows to trace, filter out and delete spam messages coming to your mailbox. The...
article icon How to enable SPF (Sender Policy Framework)
How to enable SPF (Sender Policy Framework)...
article icon How to make Outlook auto remove mail from the server
To save space on the server, you may want to edit your email client setting to auto delete email...
article icon How to setup SMTP Authentication
If you wish to use our SMTP servers to send email from your email client you will have to be...
article icon How to switch off auto responders
How to switch off auto responders...
article icon How to switch off email catch all...
How to switch off your email catch all...
article icon How to view email headers in Eudora...
How to view email headers in Eudora...
article icon How to view email headers in Incredimail...
How to view email headers in Incredimail...
article icon How to view email headers in Netscape...
How to view email headers in Netscape...
article icon How to view email headers in Outlook 2003...
How to view email headers in Outlook 2003...
article icon How to view email headers in Outlook Express...
How to view email headers in Outlook Express...
article icon How to view email headers in Pegasus...
How to view email headers in Pegasus...
article icon How to view email headers in ThunderBird...
How to view email headers in ThunderBird...
article icon I am getting spam mail
I am getting spam mail If you are getting unmanagable ammounts of spam mail, we recommended that...
article icon I can't see my site/access my email?
The most common reason you are unble to access your site/email is the IP address you are...
article icon I cannot send / receive email
This will usually be one of two reasons...   1 - Your ISP does not allow external SMTP...
article icon Incoming Mail Spam Policy. Why am I not receiveing all emails sent to me ?
Spam Checking Policy All our incoming mail is now checked against the Spamhaus DNSBL lists which...
article icon iPhone cannot verify server identity /SSL Trust on iPhones
if you are experiencing problems with your email on your iphone with a message coming up about...
article icon iphone/ server certificates
If your iPhone email is showing certificate not trusted that have previously manually trusted our...
article icon Looks like spam sent from my email address? Setup SPF...
Unfortunately this is a common occurrence, where spammers, viruses and worms spoof email from...
article icon Mail hosted externally (Remote MX)...
Mail hosted externally... If you have your web site hosted with us, but have your email service...
article icon Max Defers on email - what does this mean
If you are receiving a message from an undelivered email that refers to your domain  has exceeded...
article icon My email has stoped working ...
My email has stopped working... If your email account has suddenly just stopped working it might...
article icon Outlook Error 0x800CCC80 when sending email.. Unable to send email - no connection to mailserver on port 25.
The connection to the server has failed. Account: '', Server: 'mail.mydomain.com', Protocol:...
article icon Outlook Express FAQ: How do I setup email in OE ?
How to set up your email addresses Please follow the 6 easy steps below... Open Outlook...
article icon Outlook Express FAQ: OE will receive emails but not send any
There are 6 known reasons for MS-OE to be able to collect email ( POP 3 ) but not be able to send...
article icon Problems connecting to the mail server when using Thunderbird (38.1.0)
There is a known issue with version 38.1.0 of Thunderbird when using encrypted connections to...
article icon Setting up easy webmail (Horde) access on CPanel
Alternative ways of accessing webmail ... Our standard CPanel method of accessing the webmail is...
article icon Setting up PoP3 on Iphone
To set up a new POP3 account on an iPhone, iPhone 4, iPhone 5 or an iPad please follow the steps...
article icon Shared/Virtual Hosting Mailing Policy and Limits.
Mail Limits SMTP/Outbound There is a 300 per hour email limit per domain. This limit is applied...
article icon Test POP3 access
Testing to see if you can access our POP3 mail servers   Open a command prompt, you can do...
article icon Test to see if your ISP blocks external SMTP
Testing to see if your ISP allows you to use external SMTP servers   Open a command prompt,...
article icon Throttling PHPlist to rate-limit mail sending
You should be aware of the Astutium Ltd Email Sending Policies - if not, we suggest you read the...
article icon Thunderbird FAQ: How do I setup email in Thunderbird?
How to set up your email addresses in Thunderbird Please follow the 10 easy steps below... Open...
article icon What are the default ports to use in my email client?
Please use the following standard port numbers to send/receive email through our servers.POP3:...
article icon What is my IP address?
To find your current IP address visit http://whatsmyip.astutium.com/ in your browser.
article icon What is the maximum size of email/attachments I can receive?
This is generally limited by your mailbox size and how much free space you have. But you...
article icon Where is the Form Mail (FormMail) Script ? How to use CPanel inbuilt form to email scripts ?
Included with every Astutium::Host CPanel web hosting plan is the free Form Mail CGI Script,...
article icon Why can't I send email ? How do I setup outbound SMTP ?
Astutium secure our outbound mail servers to only allow valid email users to send email through...
article icon Why does my email not arrive at hotmail ? Missing / Lost emails to xyz@hotmail.com
We hear this several times a day everyday. It is NOT going to be, and never has been a problem...
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