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Who do I report ADSL / SDSL / Leased-Line faults to ?

If you have a fault with an Asutium Connect service, you shoudl in the first instance report them to us, using the online support service at

We will then perform a number of line tests to determine the nature of the fault, and escalate to the appropriate internal department or external company.

The only exception to this is if the fault affects yor voice telephony services, in which case you should report the fault to BT in the normal manner

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