Articles - Frequently Asked Questions, Information, How-To's and Articles
Access Request Template - UK.London.PremierDCFor all access requests, please copy the following into your ticket and complete ... Name of...
Can I ping or traceroute an IP address on your network ?Yes, please use operations.astutium.com aka 95.128.48.233 (or 2001:4bf0:1:0:101:0:5:10 using...
Datacentre WiFi Acceptable Use PolicyAcceptable Use Policy Definitions In this Acceptable Use Policy references to our "Network"...
Do you have speed test files that I can download ?Yes, we do. Please go to http://speedtest.statichost.co.uk to download our speed test files.
How do I get to your London DataCentre (datacenter) ?How to get to our London City DC - Astutium Goswell Road (CL3G) Astutium Ltd3rd FloorCentury...
How do I run a traceroute on a Mac OS X?To run a traceroute on Mac OS X, you must first open the Terminal application. This can be found...
How frequently do you backup the data on your servers ?We make daily backups of server configuration files to our SAN, as well as daily, weekly and...
How long should it take DNS to propagate throughout the Internet ?DNS Propogation (the time taken for dns changes to bee seen and used) can be anywhere between 2...
Procedure for Access to Data CentreNO ACCESS WILL BE GIVEN TO ANYONE WITHOUT PRIOR NOTIFICATION, UNLESS IT IS THE EMERGENCY SERVICES...
What are the types of RAID ?Various levels of RAID exist... RAID0 - Span Adds the capacity of the disks together to make 1...
What exclusions are there to your "Zero Downtime or Zero Invoice" SLA?For clients on our Unmanaged services, our SLA is a credit of 1 day's value of the service for...
What is A+B connectivity?A+B Connectivity This means that each switch is connected to multiple routers via diverse...
What is A+B power?A+B Power This means that each server is connected to two power distribution units, with each...
What is the typical load average on your shared hosting web servers ?Typically we keep load on our servers at under 1.00.At certain times (during log-rotate,...
What is your address ?You can contact us in many different ways - see https://astutium.com/company/contact-us.php Our...
What version of MySQL are you running ?Our current main version of MYSQL is Server version: 5.5.35 Version Control As a general rule,...
What version of TOMCAT are you running ?Our current main version of TOMCAT is Server version: 6.0.35 Version Control As a general...
Where do you Peer ?Astutium Ltd (AS29527) have an extensive peering setup, as well as purchasing Partial Transit to...
Where have my transit/bandwidth graphs gone ?Direct access to bandwdith graphs and Cacti has been replaced and is no longer available....
Where is your data centre (datacenter) located?We operate out of multiple POPs Our main DataCentre is the Astutium PremierDC Suite, London...
Who are the Regional Internet Registries (RIRs) ?IANA has delegated the issue and management of IP Addresses to Regional Internet Registries -...
Who are your transits / network carriers?We use multiple network carriers and internet exchanges for our connectivity. These include:...
Who do I report ADSL / SDSL / Leased-Line faults to ?If you have a fault with an Asutium Connect service, you shoudl in the first instance report them...
