Articles - Frequently Asked Questions, Information, How-To's and Articles
![article icon](images/article.gif)
For all access requests, please copy the following into your ticket and complete ... Name of...
![article icon](images/article.gif)
Yes, please use operations.astutium.com aka 95.128.48.233 (or 2001:4bf0:1:0:101:0:5:10 using...
![article icon](images/article.gif)
Acceptable Use Policy Definitions In this Acceptable Use Policy references to our "Network"...
![article icon](images/article.gif)
Yes, we do. Please go to http://speedtest.statichost.co.uk to download our speed test files.
![article icon](images/article.gif)
How to get to our London City DC - Astutium Goswell Road (CL3G) Astutium Ltd3rd FloorCentury...
![article icon](images/article.gif)
To run a traceroute on Mac OS X, you must first open the Terminal application. This can be found...
![article icon](images/article.gif)
We make daily backups of server configuration files to our SAN, as well as daily, weekly and...
![article icon](images/article.gif)
DNS Propogation (the time taken for dns changes to bee seen and used) can be anywhere between 2...
![article icon](images/article.gif)
NO ACCESS WILL BE GIVEN TO ANYONE WITHOUT PRIOR NOTIFICATION, UNLESS IT IS THE EMERGENCY SERVICES...
![article icon](images/article.gif)
Various levels of RAID exist... RAID0 - Span Adds the capacity of the disks together to make 1...
![article icon](images/article.gif)
For clients on our Unmanaged services, our SLA is a credit of 1 day's value of the service for...
![article icon](images/article.gif)
A+B Connectivity This means that each switch is connected to multiple routers via diverse...
![article icon](images/article.gif)
A+B Power This means that each server is connected to two power distribution units, with each...
![article icon](images/article.gif)
Typically we keep load on our servers at under 1.00.At certain times (during log-rotate,...
![article icon](images/article.gif)
You can contact us in many different ways - see https://astutium.com/company/contact-us.php Our...
![article icon](images/article.gif)
Our current main version of MYSQL is Server version: 5.5.35 Version Control As a general rule,...
![article icon](images/article.gif)
Our current main version of TOMCAT is Server version: 6.0.35 Version Control As a general...
![article icon](images/article.gif)
Astutium Ltd (AS29527) have an extensive peering setup, as well as purchasing Partial Transit to...
![article icon](images/article.gif)
Direct access to bandwdith graphs and Cacti has been replaced and is no longer available....
![article icon](images/article.gif)
We operate out of multiple POPs Our main DataCentre is the Astutium PremierDC Suite, London...
![article icon](images/article.gif)
IANA has delegated the issue and management of IP Addresses to Regional Internet Registries -...
![article icon](images/article.gif)
We use multiple network carriers and internet exchanges for our connectivity. These include:...
![article icon](images/article.gif)
If you have a fault with an Asutium Connect service, you shoudl in the first instance report them...