Articles - Frequently Asked Questions, Information, How-To's and Articles

For all access requests, please copy the following into your ticket and complete ... Name of...

Yes, please use operations.astutium.com aka 95.128.48.233 (or 2001:4bf0:1:0:101:0:5:10 using...

Acceptable Use Policy Definitions In this Acceptable Use Policy references to our "Network"...

Yes, we do. Please go to http://speedtest.statichost.co.uk to download our speed test files.

How to get to our London City DC - Astutium Goswell Road (CL3G) Astutium Ltd3rd FloorCentury...

To run a traceroute on Mac OS X, you must first open the Terminal application. This can be found...

We make daily backups of server configuration files to our SAN, as well as daily, weekly and...

DNS Propogation (the time taken for dns changes to bee seen and used) can be anywhere between 2...

NO ACCESS WILL BE GIVEN TO ANYONE WITHOUT PRIOR NOTIFICATION, UNLESS IT IS THE EMERGENCY SERVICES...

Various levels of RAID exist... RAID0 - Span Adds the capacity of the disks together to make 1...

For clients on our Unmanaged services, our SLA is a credit of 1 day's value of the service for...

A+B Connectivity This means that each switch is connected to multiple routers via diverse...

A+B Power This means that each server is connected to two power distribution units, with each...

Typically we keep load on our servers at under 1.00.At certain times (during log-rotate,...

You can contact us in many different ways - see https://astutium.com/company/contact-us.php Our...

Our current main version of MYSQL is Server version: 5.5.35 Version Control As a general rule,...

Our current main version of TOMCAT is Server version: 6.0.35 Version Control As a general...

Astutium Ltd (AS29527) have an extensive peering setup, as well as purchasing Partial Transit to...

Direct access to bandwdith graphs and Cacti has been replaced and is no longer available....

We operate out of multiple POPs Our main DataCentre is the Astutium PremierDC Suite, London...

IANA has delegated the issue and management of IP Addresses to Regional Internet Registries -...

We use multiple network carriers and internet exchanges for our connectivity. These include:...

If you have a fault with an Asutium Connect service, you shoudl in the first instance report them...