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FAQ: Why Have You Changed Bank Account ?
We have recently updated our banking details and from 01/March/2023 have a new bank, new account number and new sort code.Please can you amend your records to make sure all future payments are sent to our New FIRE Bank Account, replacing the older Metro Bank Account that you previously sent payments to.
Below are the some common questions and answers ...
- Q: Have you really changed bank accounts ?
A: Yes, we have moved from METRO to FIRE for our primary GBP and EUR accounts since March 1st 2023
- Q: Why have you changed bank ?
A: The three main reasons are:
- a better integration/automation in the client portal for UK clients to ensure any GBP Bank Transfer transactions get applied faster
- quicker EUR transactions for European clients
- ability to access 'open banking' to offer new features to clients who want to pay online or in-app bank-to-bank
- Q: Do you still accept cheques ?
A: No, we stopped accepting cheques, drafts and postal-orders for standard invoice payments in 2020
- Q: I have already sent a payment recently to your Metro account, is that ok ?
A: Yes, the metro account is still open and operational, and will remain so for a transition period, so your payment is safe although it may take a day or two to appear at our end for us to apply to your invoice.
- Q: Can I setup a Direct Debit ?
A: At the moment we do not offer a Direct Debit Mandate option, although we are investigating ways to add D/D as a payment method for client who prefer it.
- Q: Can I setup a Standing Order ?
A: Yes, you can pay by Standing Order by setting one up at your bank. This can usually be done almost instantly online at their website. Please use domain name (or invoice number) as the reference and relax knowing you'll be sending payment for your service automatically at an amount and frequency you control.
- Q: I already pay by Standing Order do I need to do anything ?
A: Yes. We do not have any access to or details about your current Standing Order with your bank. S/O is a 'regular send' type of payment, initiated from your account and under your control at all times. We understand that some banks will not allow the amendment of the account details on a S/O , so the simplest solution is to cancel your current S/O in your banks' online system ad setup a new one with the new details.
- Q: I currently use PayPal or Credit Card can I change to Bank Transfer ?
A: Yes, you can pick your preferred option for future invoices in the client portal at any time. You can also change the payment method of current invoices on the invoice in the portal using the drop-down list.
- Q: I have another question not covered above
A: For any questions / concerns / issues please open a support ticket in the client portal and we will get back to your specific query as soon as possible.
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