Filed under:
How do I add a contact for support?
To add a contact on your account to allow them to raise support requests on your behalf the process is:
- Login to the client portal.
- Click the "Hello..." menu option and select "Manage Contacts".
- Enter in their contact details and select "Support Emails" (and/or the required permissions).
- Activate "Activate Sub-Account".
- Enter password details for the new account.
- Check "View & Open Support Tickets" (and/or the required permissions).
- Click "Save Changes"
They will now be able to login to the client portal and raise support tickets relating to your account.
Add to Favourites Print this Article
Also Read