Knowledgebase

How do I add a contact for support?

To add a contact on your account to allow them to raise support requests on your behalf the process is:

 

1. Login to the client portal.
2. Click the "Hello..." menu option and select "Manage Contacts".
3. Enter in their contact details and select "Support Emails" (and/or the required permissions).
4. Activate "Activate Sub-Account".
5. Enter password details for the new account.
6. Check "View & Open Support Tickets" (and/or the required permissions).
7. Click "Save Changes"

They will now be able to login to the client portal and raise support tickets relating to your account.

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