Articles - Frequently Asked Questions, Information, How-To's and Articles
Basic Exim troubleshooting
Here are the basic SSH commands to assist in troubleshooting any suspected exim mail server...
Cannot publish site with Frontpage Extensions, front page reporting incorrect passwordProblem: I can no longer publish a site with Frontpage Extensions it says I have the wrong...
Change control panel & FTP passwordsChange control panel & FTP passwords... Login to the client portal at...
cPanel - How to use File Manager to upload html fileYou can upload a html file directly using cpanel (if it's small and plain text) ... To upload a...
Do you offer Zend Optimizer / Zend Guard Web Hosting ?Run Zend encoded php scripts and boost your website performance. Zend Optimizer support is...
Do your CPanel hosting accounts come with BoxTrapper ?At present we do not offer a BoxTrapper based spam prevention solution. BoxTrapper is based...
Error: LogFile parameter is not defined in config/domain file on CPanel/WHM ServersLogFile parameter is not defined in config/domain file Setup...
How to create a backup in SoftaculousSoftaculous enables users with taking backups of the applications from the web-based interface....
How do I access / read / delete my spam folder on CPanel ?Accessing Spam filed by SpamAssassin Spam Assassin is an automated mail filter that uses a wide...
How do I access my email account from my mobile phone / pda using WAP or GPRS ?Note: Your device might use slightly different descriptions for some of the terms Firstly you...
How do I access the CPanel control panel ?Your CPanel control panel is accessed by a web browser at http://{domain}/cpanel i.e. if your...
How do I automatically delete old emails on CPanel ?
HOW-TO Have your old email automatically deleted If you have a mailbox that is always going...
How do I backup and restore my Website and databases ? How do I move my sites from my current host to Astutium?If your old host is also using WHM/CPanel then there is a reasonably simple procedure to move...
How do I backup and restore my Website and Databases.
Backup your site Login to your old cpanel and click "backup" Once in backup...
How do I create a MySQL database in Cpanel ?MySQL databases can be created through the cpanel control panel: Login to your control panel...
How Do I Create a RoR (Ruby on Rails) Application ?To make your first RoR (Ruby on Rails) application in your Astutium Business, ECommerce or...
How do I customise the RVSiteBuilder template?To use a custom logo on your RVSiteBuilder website. Log into RVSiteBuilder (located within...
How do I forward my email to another address in CPanel / WHM ?
CPanel Email Forwarding In cPanel, email accounts which forward to another address are simply...
How do I Import my Neomail Addressbook into Horde ?Importing Neomail Addressbook into Horde It is a reasonably simple process to import a Neomail...
How do I Import my Neomail Addressbook into SquirrelMail ?Importing Neomail Addressbook into SquirrelMail It is a reasonably simple process to import a...
How do I login to WHM after being blocked by cPHulk (root user)?To gain access to your dedicated server/VPS WHM control panel after multiple login failures...
How do I make directories browsable ? How to fix 403 forbidden errors .
How to allow the browsing of directories which do not have index.htm pages And a common solution...
How do I move a MySQL Database from one host to another using phpMyAdmin ? Backup and Restore using phpMyAdmin.How to Backup and Restore your MySQL Database using phpMyAdmin The following are the steps to...
How do I reset my email password [cPanel] ?To reset your cPanel password login to your cPanel account, this can be done via the client...
How do I restore a Softaculous backup?Following is the procedure to secure a backup in Softaculous 1 – Login to your cPanel...
How do I set up an Autoresponder/Out of office to incoming emails on CPanel ?Creating an Autoresponder Login to your webmail interface through http://{domain}/webmail...
How do I setup an Out Of Office Autoreply on Astutium WebMailAdding an Out-Of-Office or other Auto-Reply is a quick and simple task using the Astutium WebMail...
How do I stop Cpanel reporting /usr/bin/crontab permissions are wrong. Please set to 4755.If you get this message in CPanel when adding/ediiting/viewing the cron jobs ......
How do I transfer subdomains from Ensim Control Panel to CPanel/WHM ?The ensim control panel systems and cpanel control panel have very different layouts / directory...
How do I use SSI (server Side Includes) ?Web pages that use SSI (server side includes) by convention should be named with the .shtml file...
How to create custom error pages ...To use your own custom error pages you must first create the html page(s) you want displayed ......
How to Uninstall / Remove Applications with Softaculous?Log into your Hosting Control Panel Click the Softaculous icon In the top menu, click the...
How to update CPanel/WHM from shell command line (SSH) ...It is highly recommended to *ONLY* do your control panel updates from the shell, whilst you are...
How to upgrade a program installed with Softaculous?Keeping your website applications up to date is extremely important. New versions of common...
I can't see my site/access my email?The most common reason you are unble to access your site/email is the IP address you are...
I cannot access phpmyadmin via cPanel due to token mismatchIf you are unable to access phpMyAdmin from within cPanel we advise clearing your cookies.Please...
Linux/Cpanel Files and Folders Permissions-suPHPFiles / Folders Permissions For security reasons, the permissions on the folders/directories in...
Migration from DC-Hosting Windows to Astutium Linux plansSign up for the new Linux hosting plan of your choice (Personal-2 is the equivalent...
My cPanel account is over disk quota due to Other disk usage.Mostly 'Other' when shown in cpanel are either:* Any backups you've set to auto-create through...
My website is down...My website is down.. In a unlikely event your website is down please do check the following a,...
Setting up easy webmail (Horde) access on CPanelAlternative ways of accessing webmail ... Our standard CPanel method of accessing the webmail is...
What are Sub-Domains, Parked Domains and Add-On Domains ?Subdomain On CPanel based systems, a subdomain is a method to map a hostname/url to a...
What is Fantastico De Luxe ?Fantastico De Luxe is the leading auto installer for cPanel servers. It provides end users...
What is MySQL?Included on Personal-2 plans and above. The natural database of choice when working with PHP,...
What is PHP?One of the world's most popular programming languages, included with every hosting account. PHP...
What is phpMyAdmin?A must-have tool for anyone who uses MySQL databases. This excellent web application...
What is the path to ImageMagick ? Where is ImageMagik ?ImageMagick is a wrapper for the Linux GD Libraries, a suite of popular utilities for...
What is the server path to my files ?The path to your files will vary depending on the control panel you use... Plesk (linux)...
What iWeb publication settings are needed to upload my site using FTP?To upload your website from iWeb via FTP you will need to use the following Site Publication...
What ports should be open to run cPanel / WHM behind a firewall ?We recommend the following ports are opened in your firewall to correctly use CPanel and WHM...
Where is the Form Mail (FormMail) Script ? How to use CPanel inbuilt form to email scripts ?Included with every Astutium::Host CPanel web hosting plan is the free Form Mail CGI Script,...
Why do I get a cPanel / WHM Invalid License File Error Message ?
There are occassions when you log into Web Host Manager and are presented with an Invalid License...
Why does my PHP/MySQL based website / blob / forum / wiki show MySQL errors ?There are some circumstances in which your MYSQL databases may become corrupt or tables not...
