Articles - Frequently Asked Questions, Information, How-To's and Articles
Can I have a VAT Invoice ?Certainly ! You should have had an invoice sent to you automagically, as a PDF attachment, which...
Can I pay monthly / quarterly / annually ?With most of our packages a variety of payment terms are available. You can usually select to...
Can I resell reseller accounts ?Our web hosting control panels do not currently allow for sub-resellers. There are two options...
Do you accept one / two / three year or longer pre-payments?Yes, we accept multiple payment terms on most of our products and services. Monthly Quarterly...
Do you charge VAT ? Who gets charged Value Added Tax (Sales Tax) ?As a VAT registed UK Supplier, we are obliged by UK Revenue & Customs to charge VAT on all...
FAQ: Why Have You Changed Bank Account ?We have recently updated our banking details and from 01/March/2023 have a new bank, new account...
Fraudulent Orders and Payment Charge-BacksFraudulent Orders & Payment Charge-Backs We use various credit reporting agencies and will...
How can I renew/pay for my hosting accountAccounts are setup on an auto renew basis - of course payment still need to be made on the...
How do I add a contact for support?To add a contact on your account to allow them to raise support requests on your behalf the...
How do I cancel / close my account?For your security we only accept cancellations through authenticated online systems. If you...
How do I cancel my FuturePay AgreementTo cancel the FuturePay agreement yourself log into the WorldPay Administration Server with your...
How do I change my card details for my FuturePay AgreementHow To Change Card Details for Automated Card Payment (FuturePay) Log into the WorldPay...
How do I change my contact details for my FuturePay AgreementHow To Change Contact Details for Automated Card Payment (FuturePay) Log into the WorldPay...
How do I enable / disable auto invoice for domain renewal?To enable or disable auto invoice for domain renewals ... First log into the Client Portal....
How do I make a refund in PaypalLog into the paypal main site Find the transaction and open it up Scroll down to find the...
How do I order Addons like more IP Addresses, extra Bandwidth/Transfer, additional Disk etc.Adding additional features to your existing Products and Services can be done online through the...
How do I renew my domain ?Renewing a domain Login to the client portal, if you have lost your password this can be...
How do I retrieve my Client Portal login details?Recovering your Client Portal login details To recover your password Click the Request a...
How do I transfer from Get British Business Online?Many small-business owners have seen the "free offers" of Get British Business Online, and whilst...
How do I update my billing/contact information?You can update your account details, contact information and billing contact online in the client...
How do I upgrade or downgrade my hosting account?To upgrade or downgrade your hosting account first log in to the Client Portal. Once logged...
How to Change Service Password?Login to the client portal at https://astutium.com/clientarea.phpSelect "My Services , List"Click...
I didn't get your welcome email - where has my signup email gone?If you cannot find the initial emails sent in your mail inbox, please check your Spam or Bulk...
I have forgotten my Worldpay passwordIf you have lost your Worldpay Password and need to update your card details.Go to the...
InvoicesWe operate an electronic invoicing system in accordance with VAT Notice 700/63. Normally, we...
Late Payment ChargesAll of our invoices are payable by the opening of UK business on the due date of the invoice...
My cPanel account is over disk quota due to Other disk usage.Mostly 'Other' when shown in cpanel are either:* Any backups you've set to auto-create through...
Paying by ChequeWhilst we encourage you to pay by BACs, we also understand that this is not always possible in...
Pro-forma Invoices - what are they and why do I need to pay it ?Pro-forma invoices are sent out initially as we have been advised specifically by HMRC that as...
Subscription charges - Card details changeIf you have a FuturePay subscription set up against your card you can change the card details as...
What is your address ?You can contact us in many different ways - see https://astutium.com/company/contact-us.php Our...
What payment options do you accept ? How can I pay ?We currently accept a number of payment methods: Credit Cards Visa MasterCard...
What shall I do if I receive an email to say my card has failedThe e-mail that you received means that the card details we have on record for you, are no longer...
Where can I get my invoicesYou are able to see all your invoices/transactions through your client portal.Log in...
Where do I send cheque payments?For details on all payment methods accepted and any instructions needed see KB Article 'What...
Why is my webpage/web site showing adverts instead of my pages ?If your website is not displaying and is instead showing a variety of advertisements, the most...
Will my order be secure and my card details safe ?Yes the transactions are VERY secure. All transactions are handled by WorldPay (formerly part of...
